Why Do Virtual Medical Assistants Need To Comply With Healthcare Security Regulations?

You already know how heavily the healthcare industry relies on the collection, use, and management of patient data. You also know that most of this data is being digitized, making it vulnerable to a variety of attacks. Add to this that more and more practices are relying on healthcare virtual assistants (HVAs) to streamline their day-to-day processes, and you can see how critical it is for practices and their associates to establish rules that keep this data secure, particularly when it is transferred digitally across networks.

Virtual assistance in healthcare is expected to grow at a CAGR of 15.6% from 2022-2031, meaning more patient data will be transferred and hosted online. This, on its own, is nothing to fear - as long as HVAs comply with the healthcare security regulations put in place to ensure patient data confidentiality and integrity.

Since HVAs hold the same rank as onsite employees at a healthcare facility in the rules that apply to them when handling patient data, this article covers everything you need to know to ensure compliance through and through.

The Importance of Regulatory Compliance in Healthcare

HVAs fulfill various essential roles, often as the initial point of contact in the patient journey. They manage various administrative tasks, and their diverse responsibilities entail varying degrees of exposure to sensitive patient information, each carrying its own compliance and security considerations.

For instance, HVAs require access to basic patient information, like names and contact details, when scheduling appointments. In contrast, patient intake and record-keeping tasks involve more extensive access to personal health data, which falls under stricter regulatory frameworks like HIPAA.

To establish strong compliance and security practices, start by understanding roles and data access levels, enabling you to identify vulnerabilities and implement tailored training and security measures. Regularly updated training should cover data protection regulations, and it's crucial to ensure your actions align with compliance requirements and patient data protection rules, given the healthcare sector's impact and the importance of safeguarding patient data.

Here are the 6 frameworks you need to be mindful of when providing virtual healthcare assistance:

Why Protecting Patient Data is Paramount

Healthcare organizations face distinct challenges in safeguarding data due to the constant exchange of sensitive information, making them appealing targets for cybercriminals. The consequences of a data breach are severe, encompassing compromised patient privacy and significant legal and financial repercussions. Therefore, the implementation of robust security measures is imperative.

In May 2023, healthcare witnessed one of its worst-ever months in data breaches, with a staggering 19,044,544 records compromised, marking a 330% month-over-month increase, according to The HIPAA Journal.

Here are some of the primary data protection challenges faced by the healthcare industry today, along with surefire ways of preventing them at your job:

HIPAA-compliant virtual medical assistants, well-versed in data protection protocols and trained to handle sensitive patient information securely, play a pivotal role in upholding patient privacy and healthcare data security. Their commitment to stringent standards builds trust with patients and enhances the credibility of healthcare practices by mitigating the risk of data breaches and privacy violations.

Healthcare Data Breach: Insights & Implications

Incident

In September 2020, Babylon Health, an AI-powered telehealth company, experienced a data breach that exposed many users' personal and confidential health information.

Cause

The breach resulted from a software vulnerability in Babylon's virtual assistant app, which allowed unauthorized access to video consultations and exposed sensitive patient information.

Response

Babylon Health promptly addressed the breach by fixing the vulnerability and notifying affected users. They stated that the breach was limited in scope, with no evidence of data misuse.

Key Takeaways

• Robust security is paramount for healthcare virtual assistant apps to protect sensitive patient data.
• Trust in telehealth services relies on strong privacy and data protection.
• Prompt response and transparent communication are crucial to address concerns and regain trust.

Consequences of Non-compliance in Healthcare

Agencies that provide healthcare virtual assistants are categorized as Business Associates (BAs) to medical practices under HIPAA, and the consequences they face for non-compliance are just as serious as those for hospitals and practices that generate patient data.

Some of the most noteworthy consequences of non-compliance include:

• Legal Penalties:

  Violating healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), can result in severe legal consequences, including fines and criminal charges.

• Loss of Trust and Credibility:

  Healthcare organizations that employ non-compliant BAs can experience a loss of trust and credibility in the eyes of patients, regulatory authorities, and the public, and rebuilding trust can be a long and challenging process.

• Data Breach Costs:

  In the event of a data breach resulting from non-compliance, BAs may incur significant costs related to breach notifications, investigations, legal actions, and data recovery efforts. These expenses can be financially crippling.

• Regulatory Scrutiny:

  Non-compliant staffing companies providing HVA services may come under increased regulatory scrutiny, leading to audits and investigations by healthcare authorities. This can further damage their reputation and result in additional fines or penalties.

Ensuring Data Integrity and Confidentiality

Healthcare Virtual Assistants (HVAs) are entrusted with access to an extensive array of their clients' systems, software, and applications. Compared to larger organizations and enterprises, HVAs often operate in a remote capacity, which can result in a lack of comprehensive 24/7 cyber incident response protocols.

Although HVAs may perceive themselves as having fewer tangible or valuable assets, leading them to believe they are of lesser interest to cyber criminals, they still constitute an attractive target because Malicious actors may view them as a potential gateway to access or pilfer patient data.

Therefore, it is imperative for HVAs to remain vigilant and informed about the critical security considerations to prevent and mitigate these attacks, and here are some concrete ways of getting there.

Signing Non-Disclosure Agreements (NDAs):

For your security as a Healthcare Virtual Assistant (HVA), one crucial step is to have legally binding NDAs in place. These agreements ensure the confidentiality of patient information, data, and intellectual property you encounter. Without an NDA, you might face legal liabilities and potential repercussions if sensitive data is breached, harming your reputation. Therefore, it's vital for you to thoroughly review all NDAs before starting any work to ensure robust security protocols are clearly outlined and upheld.

Establishing Business Associate Agreements:

Business Associate Agreements (BAAs) are essential for securing healthcare virtual assistants (HVAs). With access to sensitive patient data, BAAs help you ensure HIPAA compliance and protect patient information. These legal contracts outline your responsibilities and the security measures you must follow when handling protected health information (PHI). By ensuring HIPAA compliance and data security, BAAs inspire trust among patients and healthcare providers, strengthening your use of virtual assistants in healthcare.

Following Security Policies:

Apart from NDAs, you should know the security policies your healthcare provider has established for data access, storage, sharing, and distribution. They usually offer guidelines and limitations to protect their interests and those of suppliers, stakeholders, employees, and other relevant third parties with access.

Key considerations for HVAs include:

• Data Access:

  Evaluate data accessibility, user permissions, and potential risks.

• Robust Encryption:

  Implement strong encryption and establish secure VPN connections.

• Storage:

  Understand data storage options and apply necessary security measures.

• Device Usage:

  Adhere to the healthcare provider's device usage policies, including password policies.

Using Business VPNs:

Many HVAs rely on collaborative cloud storage platforms like Google Drive, OneDrive, and Dropbox for data sharing and storage. While these tools offer convenience, they can also be enticing targets for cybercriminals seeking to compromise information.

Therefore, HVAs must implement multi-factor authentication (MFA) across all cloud-based applications, utilize strong and unique passwords, and limit folder or file sharing to approved users designated by the client.

As an additional security layer, a business VPN like PureDome can facilitate seamless virtual assistant onboarding while remaining compliant with HIPAA and other regulations by assigning unique IP addresses, implementing secure VPN tunnels with encryption, and enabling activity monitoring.

Ensuring Device Security:

HVAs may use personal devices, such as laptops, mobile phones, or servers, for business activities, although healthcare providers may mandate using business-issued equipment. Regardless of the device's origin, it must undergo proper security measures, including timely security updates, enterprise-grade anti-malware and antivirus software, and the activation of MFA for enhanced protection against cyber threats.

Actively Pursuing Awareness and Training of HVA Security Risks:

Phishing is common in this industry, so it’s essential for HVAs to scrutinize requests for logins, information, or file access with patients to confirm their authenticity every single time.

Building Trust with Patients and Healthcare Providers:

Compliance with healthcare security regulations is pivotal in building and maintaining patients’ trust within the healthcare ecosystem. When healthcare virtual assistants (HVAs) adhere to strict security regulations in handling PHI, patients and healthcare providers become increasingly open to seeking telehealth services.

Staying Informed and Adapting to Changes:

Healthcare security regulations are dynamic, evolving to address emerging threats and technologies. As an HVA, it's crucial to recognize that regulations like HIPAA and GDPR are regularly updated to stay relevant and practical. Actively seeking information about these updates is not just a best practice; it's a necessity. Staying informed empowers you to adapt your rules and procedures, ensure compliance, avoid legal issues, and deliver high-quality patient services.

Some important resources to bookmark:

• U.S. Department of Health & Human Services (HHS) - provides comprehensive information on HIPAA compliance, including updates and guidance.

• Health Information Trust Alliance (HITRUST) - offers educational materials, webinars, and events to inform HVAs about healthcare security.

• American Health Information Management Association (AHIMA) - provides resources and educational opportunities for healthcare information management and security.

By actively utilizing these resources, HVAs can remain well-informed and adapt to the dynamic healthcare security environment, ensuring they continue to excel in compliance and data protection in the healthcare industry.

Bottom Line

Consistently complying with healthcare security regulations isn’t something that automatically happens once you have your role and responsibilities laid out. It takes regular training and commitment to ensure that you uphold the trust that your clients have placed in you.

But while being the guardians of patient data isn’t easy, doing it correctly offers numerous benefits - including a risk-free working SOP that keeps you, your customers, and their patients happy. Here’s to further fortifying your role as vital stakeholders in healthcare.