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Why Does My Company Business VPN Keep Disconnecting? Common Issues and Solutions

  • 30 Jan 2024

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In today's interconnected world, businesses rely heavily on Virtual Private Networks (VPNs) to ensure secure and private communication over the internet. However, a frustrating issue that often plagues VPN users is frequent disconnections. If you find yourself wondering, Why does my company business VPN keep disconnecting? then you're not alone. In this blog, we will delve into the reasons behind VPN disconnections and provide you with practical solutions to address this common issue.

What is a Business VPN?

Before we dive into the reasons behind VPN disconnects, let's start by understanding what a business VPN is. A Business VPN, or Virtual Private Network, is a network technology that allows employees to securely access the company's network resources and sensitive data from remote locations. It achieves this by creating a secure encrypted connection over the internet, protecting data from prying eyes and ensuring confidentiality.

VPN Keeps Disconnecting: Common Reasons You Should Notice

  • Extremely High Latency:

    Latency, often referred to as ping, is the delay between sending and receiving data. When latency is excessively high, it can lead to VPN disconnections. This is particularly noticeable when using real-time applications like video conferencing or online gaming over the VPN.

  • Issues With a Particular Server or Your Network:

    Sometimes, the problem lies with the server you're connected to or your local network. Server issues may include overcrowding or technical problems, while local network issues can range from poor Wi-Fi signal strength to router malfunctions.

  • The Server is Overcrowded (Congested):

    VPNs consist of a network of servers, and if a particular server becomes congested due to high usage, it can result in a disconnection. To resolve this, switching to a less crowded server may be necessary.

  • Your Country Doesn’t Allow VPN Traffic:

    In some countries, the use of VPNs is restricted or prohibited. If you're located in such a region, your VPN connection might frequently drop as authorities crack down on VPN usage.

  • The VPN Conflicts With Other Software:

    Certain software applications, especially security or firewall programs, can interfere with your VPN connection, leading to disconnections. Identifying and resolving conflicts with such software is crucial.

  • Exceeded Device Limit:

    Many VPN providers have a device limit for simultaneous connections. If you exceed this limit, it can result in disconnections. Check your VPN provider's policy and ensure you're within the allowed number of devices.

  • Power Settings on Your Device Prioritize Energy Saving:

    Some devices have power-saving features that can disrupt your VPN connection to conserve energy. Adjusting these settings may resolve the issue.

How to Solve the Issue: VPN Keeps Disconnecting

Now that we've identified the common reasons behind VPN disconnections, let's explore solutions to these problems.

Change VPN-Related Settings

Adjusting the settings within your VPN client can often resolve disconnection issues. You can try changing the protocol, enabling obfuscated servers (if available), or reinstalling the VPN app.

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Fix Your Network Connection Problems

Addressing network-related issues is crucial for a stable VPN connection. Here are some steps to consider:

  • Change the Server:

    If you suspect server issues, switch to a different server within your VPN client.

  • Change Your Protocol:

    Experiment with different VPN protocols to see if one provides a more stable connection.

  • Disable Trusted Networks Settings:

    Some VPNs have settings that automatically disconnect when connected to a trusted network. Disable this feature if it's causing issues.

  • Enable Obfuscated Servers/Stealth/NoBorders Mode:

    These features can help bypass VPN restrictions in regions where VPN usage is restricted.

  • Reinstall Your VPN App:

    A fresh installation of your VPN app can sometimes resolve underlying issues.

How To Solve Device-Related Issues:

If you suspect that the problem is specific to your device, consider the following:

  • Make Sure Your Network Is Causing the Problems:

    To rule out network issues, restart your router, try using a different port, and check for physical damage to your network equipment.

  • Delete Other VPN Apps:

    Conflicting VPN apps can cause problems. Remove any other VPN software that might be running on your device.

  • Disable Power-Saving Mode:

    Ensure that your device's power-saving mode isn't interfering with your VPN connection.

  • Ensure Firewalls/Antivirus Software Aren’t Causing the VPN to Disconnect:

    Firewalls and antivirus software can block VPN traffic. Adjust your settings accordingly.

  • Update Your Operating System:

    Outdated operating systems can sometimes lead to compatibility issues. Keeping your OS up to date can resolve this.

  • Restart Your Device’s Network Settings:

    Sometimes, a simple restart of network settings can clear up connectivity problems.

  • Update the VPN Network Driver (TAP):

    Ensure that your VPN network driver is up to date for optimal performance.

Why Does My VPN Constantly Drop Internet Connection?

VPN disconnections can lead to interruptions in your internet connection, making it a frustrating experience. To prevent this, follow the steps mentioned earlier to resolve your VPN disconnection issues.


In conclusion, the question of "Why does my company business VPN keep disconnecting?" can be attributed to various factors, including network issues, server problems, and conflicting software. By identifying the root cause and applying the appropriate solutions, you can enjoy a stable and secure VPN connection for your business needs.

Remember that while VPNs are a valuable tool for safeguarding your online activities, their performance can be influenced by several external factors. Regularly maintaining your network, keeping software up to date, and choosing the right VPN provider can significantly enhance your VPN experience.


Frequently Asked Questions

Can using a VPN slow down my internet connection?

Yes, a VPN can introduce some latency due to the encryption and routing of your traffic. However, the slowdown is often minimal, and the benefits of security and privacy outweigh this drawback for most users.

What should I do if my VPN provider doesn't have obfuscated servers?

If your VPN provider doesn't offer obfuscated servers, consider reaching out to their support team for assistance or explore other VPN providers that do offer this feature. Alternatively, you can try changing the protocol to see if it improves your connection.

How often should I update my VPN network driver (TAP)?

It's a good practice to check for driver updates periodically, especially if you're experiencing VPN connectivity issues. You can visit your VPN provider's website or contact their support for guidance on driver updates.

Are there any free VPNs that are reliable for business use?

While there are free VPN services available, they often come with limitations and potential security risks. For business use, it's recommended to invest in a reputable paid VPN service that offers better security, performance, and customer support.

Can I use a VPN on mobile devices?

Yes, most VPN providers offer mobile apps for smartphones and tablets. You can install the VPN app on your mobile device to secure your internet connection when you're on the go.

In summary, understanding the reasons behind VPN disconnections and implementing the appropriate solutions is essential for a smooth and secure business VPN experience. By following the tips and troubleshooting steps outlined in this guide, you can minimize disruptions and ensure uninterrupted connectivity for your company's operations.